Human Performance Improvement

Approach:
Provide comprehensive consulting services that diagnose the root causes of your performance issues/gaps and then implement the appropriate solutions.

Accomplishments:
Assessed the needs for a large customer service department and created a “Road to Results” strategy that included training programs, team awareness sessions and an action learning process. Implemented and measured the strategy, increasing accountability throughout the department.

Partnered with a large nonprofit to conduct a yearlong audit including assessing the culture and identifying strategic plans. Developed measurement tools, surveyed membership, and analyzed results showing enhanced commitment, satisfaction, and morale.

Redesigned training processes and programs for a Malcolm Baldrige award-winning firm and retail store that resulted in increased productivity and development of best-practices standards.

Teach certification courses in Human Performance Improvement at the University of Minnesota's Continuing Education Department